We are now working with a number of resellers around the world, and are happy to offer a full Reseller Agreement
with a negotiated discount. Contact us for more information.
Can I bulk order multiple licenses?
Depending on your needs we can arrange for reseller agreements or bulk sales as needed, along with a
bulk discount. Contact us for more information.
I didn't receive an order confirmation email
We've had a number of problems with spam filters misidentifying our emails as malicious
when they simply contain confirmation of your order and nothing more. Check your spam folder
and spam filter. All emails will come from "firstname.lastname@example.org". If you still can't
find it, Contact Us.
Is it safe to enter my credit card details on your site?
Of course! We have a fully SSL/TLS encrypted connection between you and our servers. Also, we don't receive, process or store
your card details ourselves, that is entirely handled by our payment processor
Can I try OVERLAPS beforing committing to buying it?
You can download the free trial from here. The trial
doesn't have a time limit and is fully functional except that passwords are not displayed.
The OVERLAPS License
What does OVERLAPS cost?
OVERLAPS is currently priced at £49.99 GBP. We attempt to convert this into your local currency
wherever possible, although due to fluctuating currency rates this can only be regarded as an estimate.
Is that a monthly/yearly fee, or is it a perpetual license?
When you purchase OVERLAPS you receive a perpetual license for the current major version (version 1 currently).
Do I have to pay for updates?
All minor updates are provided for free. When the next major version is released (there are presently no plans for this),
then a small upgrade fee may be required.
Can I install multiple copies of OVERLAPS?
The OVERLAPS license permits you to install as many copies as you like within the same physical location or Active Directory
forest which you or your company are the owner or leaser of. If you'd like more information, please Contact us.
Can I install OVERLAPS on my client's domain?
As long as it is the only install location for that particular license, then yes. You may not purchase a single license and then
install that on your own server and your clients, and you may not purchase a single license and then install it on multiple separate
Can I charge people to access my OVERLAPS installation?
No. This would count as reselling and is strictly forbidden by the License Agreement.
How do I install OVERLAPS?
While we've tried to streamline the installation procedure as much as possible, in order to
guarantee that your environment is kept secure there are a number of steps that must be followed
when installing OVERLAPS. We recommend downloading the Administrator's Guide
as that contains full and up-to-date information about the installation process.
After trying the trial, how do I upgrade to the full version?
Simply uninstall the trial (your settings are not uninstalled when doing this), then run
the full version installer and it'll take care of the rest.
Do I have to uninstall the trial before upgrading?
While this isn't absolutely necessary, to avoid conflicts we recommend uninstalling the trial first.
Do I lose my settings when upgrading from the trial to the full version?
No, all of your settings are retained.
Do you accept requests for changes/additions to OVERLAPS?
Absolutely! Most of the features that have been added since release come as a result
of one of our customers requesting that change.
Is my connection to OVERLAPS secure?
Absolutely, but, as with most software products, only as long as you configure it properly. OVERLAPS makes use of
every available security feature it can, including support for
both HTTPS encryption and Kerberos authentication. However, both of these features must be configured and enabled
as per the instructions in the Administrator's Guide.
Does OVERLAPS require IIS/Apache/etc.?
No. To make its installation and ongoing support as simple as possible, OVERLAPS integrates its own web server technology
built on the Windows kernel mode web listener (http.sys).
Can I have IIS/Apache/etc. installed on the same server as OVERLAPS
Yes, but you will need to be aware of port conflicts. If your existing web service uses the default ports (80 for HTTP, 443
for HTTPS), then you'll need to configure OVERLAPS to use different ports. This is covered in the
Can I use OVERLAPS with multiple domains in a single forrest?
Absolutely! As of version 1.3.4
multiple domain environments are now fully supported.
Can I search for computers by hostname?
Of course. You can browse through your domain to find computers or search for them directly.
Can I get the Local Administrator passwords for multiple computers at the same time?
Yes, you can select as many computers as you like and retrieve the passwords for all of them at the click of a button.
Can I restrict what Organizational Units my users have access to?
This is one of the core benefits to OVERLAPS. So, yes, you can absolutely limit which OUs each user/group can access
to retrieve computer passwords.
Is it possible to let non-technical users retrieve the password for their own computer(s)?
As of version 1.3.5,
OVERLAPS now has a Self Service mode integrated which allows you to do just this. Instead of granting a user
access to specific Organizational Units, you can instead specify a list of hostnames that they can access the password for.
How do I see who accessed/reset a particular computer's password?
Under the History section you can view a timeline of every activity any users have carried out over the past 30 days (by default, this
can be adjusted to longer or shorter periods as needed from the Settings section).
Can I use Active Directory Security Groups to add users?
Yes, we support both individual domain users and security groups.
Can I customise OVERLAPS with my company name?
Absolutely! You can quickly and easily change the name from the Settings page.
Can I trigger a password to expire after being accessed?
As of version 126.96.36.199 you can! You can now specify a time in minutes after which the password will be set to expire, so you don't need
to wait for the next LAPS scheduled reset.
I reset a LAPS password through OVERLAPS but it says it hasn't changed?
When you trigger a password reset, the password expiry date is updated. This does not mean that the computer will immediately
change its password. That process is reliant on Group Policy running on the computer, which, by default, is every 90 minutes
plus a random 0 - 30 minutes delay. If you want this process to happen faster, you will need to run "gpudpate" on the computer
or restart it.
Who should I contact if I find a bug or have a problem?
Send us an email to email@example.com,
and include as much information as you can. You can also include your OVERLAPS log file which
can be found in "C:\ProgramData\Int64 Software Ltd\OVERLAPS\".
Can I get support for LAPS issues as well if I purchase OVERLAPS?
LAPS is entirely a Microsoft property, and not associated with Int64 Software Ltd in any way. However, because we
see ourselves as experts in the technology, and because we care about our customers, we will provide best effort
support for any issues you're having with LAPS.
Do I need Microsoft LAPS as well as OVERLAPS?
Yes. LAPS modifies your Active Directory schema to provide storage for the password and expiry data, and has a client
for your computers which handles the changing and storage of Local Administrator passwords. OVERLAPS simply provides an easy to use interface
to that information.
to our members section, but we also use it to help understand how our site is being used in order to continue providing a great